The limited liability company is an increasingly popular business structure in America, with thousands of new LLCs being formed every day. The LLC is effectually a hybrid business type, occupying the space between the rigid formalities of a corporation, and the casual nature of a general partnership or sole proprietorship.
If you want to form an LLC in the United States, you will need to designate a registered agent. The role of the registered agent involves the usage of their address as your official business address, which means they’ll receive important document deliveries on your behalf, including court summons and other official correspondence from your state government.
There are many companies that offer LLC formation and registered agent services online, and it’s sometimes difficult to determine which one has your best interests in mind. In this comparison, we’ll take a close look at Harbor Compliance and Zen Business. Which one is the better choice to form your new LLC and provide registered agent service?
30-Second Summary of Harbor Compliance vs. Zen Business
Zen Business Wins!
Harbor Compliance offers affordable pricing for registered agent service, which is complemented by a rather robust collection of inviting attributes. However, Harbor Compliance does not offer business formation services.
Zen Business automates several different parts of the business formation process in order to offer their customers the lowest possible price points. Zen Business has only been around for a few years, but they’ve steadily increased their foothold in the online business services industry, with thousands of customers served to date.
Overall, we think Zen Business is the more widely appealing option between these companies, thanks in large part to their outstanding business formation service. Harbor Compliance is a solid company as well, but they just can’t compete with Zen Business.
Pricing & Additional Features
Harbor Compliance:
- Registered agent ($99/year) – Their registered agent service is available for $99 per year, although if you pay for more than one year in advance ― or purchase service in at least four states ― Harbor Compliance will provide a discount of up to 10%. Additionally, you’ll receive access to software that helps you track and file your annual reports, making it easy to remain compliant with your state government.
Who should use their services? We really like what Harbor Compliance has to offer when it comes to registered agent service. Anyone looking for low prices with great customer support should be interested in their registered agent service. However, the fact that they don’t offer business formation services is a major drawback.
Zen Business:
- LLC formation (starts at $39) – Zen Business will form your LLC for just $39 (except for your state fee) with the following features: a business name availability search, the preparation and filing of your articles of organization, registered agent service, and a sample operating agreement.
- Registered agent ($99/year) – Registered agent service from Zen Business costs $99 per year, although you can get your first year for free if you purchase business formation service from them. Aside from the basics of serving as your registered agent, this service does not include any additional features.
Who should use their services? Zen Business is our #1 overall pick for LLC formation service, and they came in second in our registered agent list as well. With that in mind, we strongly recommend them for anyone looking to form a business and/or acquire registered agent service. Especially considering that low $39 price point to combine both services, how can you go wrong?
Total Price for LLC Formation + 1 Year Registered Agent
Harbor Compliance: N/A
Zen Business: $39 (plus state fee)
Customer Satisfaction
Harbor Compliance: We found 92 customer reviews on Google for Harbor Compliance, with an average score of 4.5 out of 5 stars, along with a 4.5-star rating with the Better Business Bureau (12 reviews), and a 4.8 score on Facebook (23 reviews). Their satisfied clients like to point out Harbor Compliance’s excellent customer support, often thanking their representatives by name in their reviews.
Zen Business: We found more than 4,700 Zen Business reviews on Trustpilot, and 97% of them are positive in nature. Their reviewers clearly enjoy their affordable business entity formation service, and they also frequently comment on the ease of use provided by Zen Business.
Quality of Customer Service
Harbor Compliance: Harbor Compliance assigns a dedicated account manager (they call them compliance specialists) to oversee your account. These well-informed employees draw from their considerable knowledge base to help you navigate the nuances of business ownership and compliance. You can reach them via phone or email, or simply fill out the contact form on their website.
Zen Business: You can reach the Zen Business customer support team by phone, email, or web chat. In general, Zen Business has a service department that can compete with most of the other companies in this industry. Their representatives always reply quickly, and they seem to be knowledgeable as well, in our experience.
Company Stats and Track Record
Harbor Compliance: Harbor Compliance is a relatively recent addition to the business services industry, as they’ve served 25,000+ organizations since opening in 2012. There are certainly more experienced online formation services, but Harbor Compliance is finding success as a midsize company.
Zen Business: Zen Business is a recent addition to the business formation industry, as they just opened in 2015. The Texas-based company is trying to flip the online business services market on its head by offering highly affordable services that still include everything you need to maintain a compliant business entity.
Final Scores and Our Recommendation
Zen Business Wins!
Harbor Compliance (4.0/5): We’re impressed by Harbor Compliance’s registered agent service, especially considering the strong price point. However, they will not form your business.
Zen Business (4.9/5): While we really appreciate Harbor Compliance, Zen Business is actually our favorite LLC formation service. For just $39, they’ll provide the full formation process of your LLC, while also including a year of registered agent service. It’s tough to beat the affordability of Zen Business’ services.